Frequently Asked Questions

[NOTE: this site is undergoing an overhaul. If the information you're looking for is not yet available, ask our support]

Purchase

Where can I buy NOD32?
How can I pay for NOD32?
Are the Updates free?
How long are the Updates and Upgrades free?
I have the trial version of NOD32, how could I get the commercial version?
I purchased the commercial version, but still getting the message that the trial period expired and update attempts are denied.
I have paid. What is next?
My e-mail address has changed. Does Eset need to know about it?

Downloading

I had the trial version installed before. Do I have to uninstall it first?
What will I actually download?
What version of NOD32 should I download?
The system does not accept my username and password.

Installation

How do I install the NOD32 antivirus system?
What needs to be configured during the installation and how?
What needs to be done after installation?
How do I configure the system after the installation?
How do I know the NOD32 system works on my computer properly?
How does the NOD32 antivirus system work?
How can I find out whether my NOD32 is up to date?
How do I know I actually have NOD32 2.0 installed? My NOD32 version number reads 1.xxx
How do I uninstall the NOD32 antivirus system?

Updating

How do I update the NOD32 system?
Is updating automatic?
Do I have the latest version of NOD32?
Will NOD32 Control Center automatically dial the Update server?
How large are update files?
How can NOD32 be updated in a network?
Can NOD32 be updated without access to the Internet?
I get the error message: 'unable to download the file'. What should I do?
I have problems updating from the mirror on a Windows NT/2000/XP machine. What to do?

Username/Password

How do I get the Username and Password?
What do I need the username and password for?
The system does not accept my username and password.
For how long is my username and password valid?
Do I have to enter my username and password each time I want to update the system?
Could I use my username and password on two computers?
I cannot access setup. NOD32 prompts me for a password. What to do?
I lost the initial email that contained my username and password. How do I get that information?

Configuration/Setup

What needs to be configured?
What addresses and ports on my firewall should I permit for NOD32?

Modules

AMON
What is AMON?
How can I turn off AMON temporarily?
AMON still shows certain number of infected files, though I already deleted/cleaned them.

DMON
What is DMON?
Do I need to have DMON enabled?

EMON
What is EMON?
Why does not EMON appear in my NOD32 Control Center?

IMON
What is IMON?
How do I know my mail scanner works properly?
What protocols does IMON scan?
Can I use IMON to scan secure communication (SSL) ?
Can the NOD32 tag message appended to incoming email be altered?
Does IMON scan outgoing email?

NOD32 Scanner
What is the NOD32 Scanner?
NOD32 scanner detected a virus, but the only available option is Leave.

Virus found

A virus was detected. What should I do?
How come I got a warning that I had sent a virus though I keep my NOD32 up to date?
AMON reported an error deleting file. Why's that?
How can I send a virus sample to Eset?
Does NOD32 detect a particular virus?
How many viruses does NOD32 detect?
Infected files keep reappearing. What to do?
NOD32 scanner detected a virus, but the only available option is Leave.
Why does the copy of an infected file still remain at its original location after I quarantined it?
What precautions should I take to prevent a virus infection?

Known issues

My Apache server does not work properly after installing NOD32 v2. What to do?
My Windows XP SP1 has slowed down. What to do?
Legato Backup server cannot connect to client PC's with NOD32 installed.

Windows 2003 problems after installation of SP1.
TwixRoute/Twixtel: when using Twixroute my system slows down. What to do?

Error list

Either there is no default mail client or the current mail client cannot fulfill the messaging request...
Error connecting to server
Error replacing current file
Incorrect username and (or) password
Unable to start resident protection

NOD32 for DOS

Remote Administrator

What is Remote Administrator?

What port should I enable on my firewall for replication?

Cannot install NOD32 on Windows XP remotely, getting an error Access denied. Why?

NOD32 for MS Exchange (XMON)

What is XMON?

Can XMON remove entire infected email?

Is outgoing email also scanned for viruses?